Convenient online booking
Selection of excursion, date and time through the website or mobile application
Tour booking and ticketing software: more revenue, less manual work
Launch sales faster, manage ticket inventory, prices, promotions, partners and entry, then measure revenue from one workspace.
Trusted by event teams and ticketing partners
Why ticket businesses choose TicketCRM
Omnichannel sales
Online, offline, travel agencies, hotels - all channels in a single system
Variety of excursions
Group, individual, walking, bus, sea - convenient management of all types
Flexible Pricing
Adjust prices based on season, group size, and tour type
Schedule management
Effective planning of tours and guide workload
Integration with geolocation
Track routes and provide information about attractions in real time
Detailed analytics
Complete reporting on sales, route popularity and customer feedback
One platform from ticket launch to entry
01
Sales and revenue analytics
Compare channels, campaigns, events and customer segments with live sales and revenue data.
02
Peak-demand selling
Keep booking and checkout responsive during traffic spikes with synchronized inventory and real-time updates.
03
Fast event setup
Create events, seating plans, ticket types, prices and sales rules without rebuilding the same workflow.
04
Open API and integrations
Connect your website, payment providers, accounting, partners and internal systems through API and widgets.
05
Promotions and audience growth
Run promo codes, certificates, season tickets, discounts and measurable campaigns from the same customer base.
06
Payments and settlements
Offer relevant payment methods by market and reconcile payments, commissions and partner settlements.
07
Finance-ready reporting
Generate sales, event, company, payment and status reports for operations, finance and partners.
08
Roles and permissions
Give each employee a dedicated workspace with controlled access to companies, events, cash desks and reports.
09
Branded seating and 3D views
Let buyers choose seats on interactive venue maps and keep the purchasing flow under your brand.
10
Omnichannel sales control
See reservations, purchases, returns and customer records across website, box office and partner channels.
11
Mobile entry control
Scan tickets with iOS and Android devices and monitor attendance in real time from the CRM.
12
Conversion-focused sales widget
Embed a branded checkout on your website, minimize purchase steps and configure delivery and buyer data.
13
Virtual waiting room
Manage buyer traffic during high-demand launches and protect the purchasing flow from overload.
14
Security and audit controls
Protect operational data with role-based access, activity records and layered infrastructure controls.
15
Staff activity log
Review important manager actions and keep accountability across events, sales and settings.
16
Box office management
Control cash desks, shifts, payments and sales while sharing the same live ticket inventory.
17
Configurable fees and commercial terms
Set commissions and service fees by company or event after agreeing the commercial model.
18
Audience CRM
Segment first-party customer data and use it for reporting, service messages and repeat sales.
19
Event operations
Create and manage events, prices and sales rules, or import structured event data from XLSX and CSV.
20
Barcode management
Generate or import unique barcodes and keep ticket validation tied to the correct event.
21
Partner settlements
Calculate settlements with organizers and partners and export transparent supporting reports.
22
Passes and memberships
Configure and sell multi-event passes, memberships and season products for recurring audiences.
23
Support workspace
Give support teams the order and customer context needed to resolve buyer requests faster.
24
Customer notifications
Connect email, SMS and supported messengers for operational and marketing communication.
25
Legal documents by company
Configure offer agreements and privacy documents for each company and sales flow.
26
Markets and currencies
Configure countries, cities, currencies and exchange rates for international ticket sales.
27
Ticket delivery rules
Set delivery by email, messenger, box office or courier according to the event workflow.
28
Branded ticket templates
Create reusable ticket designs with your brand, event details and approved partner placements.
29
Company and legal entity records
Store company, legal entity, banking and brand details in structured operational records.
30
Branded email delivery
Connect your SMTP infrastructure so service emails are sent from your approved domain.
A buying experience designed to convert
A variety of payment methods
A variety of payment methods
Electronic tickets
Quick access to the tour without paper documents
Personalized recommendations
Suggestions for excursions based on interests and previous preferences
Loyalty program
Bonuses and discounts for regular customers
Feedback system
Ability to rate the tour and guide after completion
Booking flexibility
Ability to change or cancel bookings with minimal loss
Everything your team needs to scale ticket sales
Centralized management
Control of all aspects of excursion activities from a single panel
Partner program
Tools for working with hotels, restaurants and other partners
Real-time analytics
Track sales, trends and marketing performance instantly
API for integrations
Easily connect to external systems and partners
Widget integration
Increase online sales with an embedded widget on your site
Financial monitoring
Automation of calculations, including commissions to agents and payment to guides
Marketing campaigns
Creation and analysis of the effectiveness of promotions for different segments of tourists
Real-time sales
Instant transactions and data updates without delays
Bot-resistant checkout
Cloudflare Turnstile helps block automated abuse while keeping verification fast for legitimate buyers.
Multi-currency
Support for multiple currencies for payment or ticket sales
Built-in growth tools for higher ticket revenue
Questions teams ask before switching
How soon can I start using the system?
The launch timeline depends on your sales channels, seating plans, payments, data migration and integrations. After a discovery call, we prepare an implementation plan with responsible owners, stages and realistic dates for your team.
Is there a limit on the number of events?
TicketCRM is designed for portfolios ranging from individual events to venues, festivals and tours. We confirm capacity, traffic profile and the required configuration during discovery so the proposed setup matches your operating model.
How does it integrate with my site?
Integrating TicketCRM with your website is simple and flexible. We offer several options. 1. Quick integration widget. Add our code to your website and the ticketing widget will appear automatically. 2. API for developers. If you need deeper integration, our API allows you to customize ticketing to your needs. 3. Iframe solution. Embed the ticketing interface directly into your website.Our technical support team is always ready to help you with the integration and answer any questions.
Can the ticket design be customized to match my brand?
Yes, TicketCRM offers a wide range of options for customizing the design of your tickets to fit your brand. You can add your logo and corporate colors, customize fonts and element placement, display QR codes or barcodes for scanning, and include additional information such as a travel map or sponsored ads. For more complex designs, you can upload your own layout or contact our designers for help.
How quickly can you learn how to work in TicketCRM?
We have made sure that working in TicketCRM is clear and intuitive for people with any skill level. In order to familiarize yourself with the system, our manager can send instructions or explain himself in the format of an online meeting.
Is it possible to sell tickets offline through TicketCRM?
Yes. A connected box office shares ticket availability with online and partner channels. Live inventory updates help reduce the risk of duplicate reservations and sales.
Is it possible to collect additional customer data for a specific event?
TicketCRM has a set of profile data that we can include in the buyer's profile for the event. Customization of questionnaire fields can be quite extensive.
Is it possible to sell tickets for different events in different currencies with TicketCRM?
Yes, because TicketCRM has multi-currency. The organizer can create events in different currencies in his account.
Which payment systems does TicketCRM work with?
TicketCRM has integration with various payment systems, including: PayPal, Stripe, LiqPay, WayForPay. Integration with any other payment system is also possible!